The NPS solution for bots and AI
Gather feedback directly from your bot exprience in Facebook Messanger, Slack, MS Teams and more.
Sign up for beta access
Get setup in minutes
Quickly add chirpy to your existing bot via our SDKs and trigger surveys during your workflow. We handle throttling, configuration, reporting and more.
Pass custom paramters to create custom segments of users.
How does it work?
Chirpy is launching with deep integration with Howdy.ai's Botkit framework. We also hae SDKs and public APIs for non-botkit teams.
1. Install our BotKit middleware
A few lines of code and simple configuration object, gets you up and running quickly.
2. Add your hooks
Call Chirpy and we determine if the user should be surveyed and handle the rest.
3. Get NPS feedback
Use our application to review your scores, break down your feedback and improve your experience.
What is NPS? Why use it?
Net Promoter Score (NPS) is a simple and proven methodology for understanding customer happiness through first-hand feedback. It gives you the metrics to better effectively measure customer satisfaction, so that you can work on ways to increase it.
1. It starts with a question...
NPS is comprised of a two question survey. The first question is answered on a scale from 1–10, and asks how likely the customer is to recommend the company to a friend or colleague.
2. ...and ends in unbiased feedback
The second question allows the customer to elaborate on their rating, free from any bias. Making the improvements based on this feedback can help increase customer loyalty and profitable growth.
How does NPS work?
Customers are segmented into three groups according to their response to the NPS rating question. These responses appear instantly to Chirpy.ai and via integrated channels.
Detractors are unhappy customers who can impede growth through negative word-of-mouth.
I was disappointed to find that your packaging isn’t recyclable. I can’t recommend a service that doesn’t respect the environment!
Passives are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
You have some REALLY cool hidden gems, but I have a hard time finding them. I know they’re there but I don’t have the patience to go searching.
Promoters are loyal enthusiasts who will keep buying and refer others, fueling growth.
I’m so glad I found you guys. I’ve been searching for the perfect gift for my mother and this is absolutely PERFECT! It’s like you read my mind!
Tap into the feedback you’ve been missing
Regardless of your size or industry, NPS is a great way to understand your customers. Everyone has a story, and the vast majority of stories go untold. NPS surfaces feedback from people who you might not have otherwise heard from.
Chirpy.ai works everywhere!
Optimized for desktop, tablet, and mobile, Chirpy.ai works flawlessly everywhere.
Make sense of responses
Chirpy.ai allows unlimited custom parameters the allow you to break down feedback in a way that makes sense to you. Parameters are automatically added as filters to results and can be used to segment your responses. Subscribe or integrate based on specific criteria and be alerted with new feedback arrives
We are working on integrations for Slack, Zapier, ZenDesk, Jira, Salesforce, HubSpot and more.